SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Pretty harness, in accordance with the description and photo...
Great product, loyal to the description
I am delighted with my purchase of the harness that seems very sturdy. Here are some photos so you can understand. I took the largest size for my 35 kg dog. It has been tested and fits perfectly. Thank you to the seller. Order received on time, product well packaged.
Super beautiful bag. The red color is very beautiful and the harness fits perfectly. Fast delivery, very happy with it.
High-quality harness. Reflective at night. Very fast and economical shipping.
Long live the excellent. I recommend it!
I was very pleased with the harness. The rib circumference is 73 cm, that's why we took L. Made with high quality, no unnecessary features, easily adjustable. There are reflective elements. I've wanted this color for a long time, and I was also very pleased with the delivery; the harness arrived just in time for Rich's birthday.
size s for dog weighing 6 kg - fits perfectly
This is the second time I have ordered here, the quality is excellent, fast delivery
Color is spectacular, I thought it would be a strong orange and the color is neon orange like my dog is black, it looks beautiful to highlight it a lot, I spent a lot of time looking for one that is safe because my dog throws a lot and with other harnesses it made me judini that I have another one in red from the same seller and it still hasn't changed its color, it hasn't been damaged, it hasn't been sewn or anything. That's why I knew that if I changed it, it would be
Item looks good, seems to be comfortable for my dog
Good quality harness, perfect finish
Meets what is required of it
As described,thanks.
The harness is super! 🔥 The color is wonderful! Go and make the world happy. ❤️
Please, the color is very solid, I don't know if the K E will be too heavy for my YORKA because it looks big
Good product. Fast shipping and well packed.
Quite accurate. Plastic seems quite fragile, not sure if it will really be durable. Difficult to adjust, need to understand how. I finally managed to do it regarding the neck area. Overall it's okay but I was really expecting better and more solid too.
Perfect! Beautiful color. Very good quality and price. Looks durable. Size matches. Arrived quickly. I recommend this harness.
Excellent quality! For a 6.5 kg Jack Russell, I didn't even need to adjust it! Fast delivery.
Very good quality. I recommend.
Very good quality of workmanship. Fast shipping to Poland from EU warehouse. I recommend
Great!
Ok. The product matches the description. Very good quality of workmanship.
I love your products. The sizes were very accurate with their measurements. The harnesses are of very good quality.
Delivery takes only 4 days. quality highest. Please provide recommendations. I bought it earlier (it's been 4 years already, but after washing it looks like new :) ). I love sewing, it brings joy for a long time :)
Excellent! Fast shipping and good product.
Excellent product, I recommend it to everyone. Good quality and trustworthy. Thank you.
The harness is well-made. The only drawback is that it's quite stiff.
This is not the first time I order it, it's perfect đź’Ż
Super , recommend