SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The size is perfect. I bought it for my woolly baby dog, but there's a stray dog in the countryside yard. I bought size M but haven't tried it on yet. I should have bought it earlier so I could wear it in the winter cold... but now it's hot during the day so I can't wear it... I don't go often... It hurts my heart. It's a very small dog... but it's just wandering around...ㅠ
The cost-performance ratio is excellent, and it's sturdy which is great.
Super yakiste!
I'm completely satisfied. If you buy offline, it's almost 30,000 won. It's perfect size for 3.5. It's suitable enough to wear even if you're wearing it.
Very cute!! Great quality too!! I recommend!
The color came not beige, but olive, but it's a very cool jacket for a dog, high-quality and beautiful!
In size S perfect for my 3 kg chihuahua!
Arrived on time and corresponds to the description. A little big for three-month-old puppy toy. I took bigger for later. I like it so much. Also delicate pink color. Good material. I'm satisfied.
Very nice and nice to the touch
It's meticulous and good to sew... but our dog is a male .. Feel like a little female clothes .. ^ ^ ~
The clothes look warm.
Very good quality and nice fit.
Size M fits well for a 5kg Maltese.
All right.
We really liked it! The jacket is soft and warm.
It's a little tighter at the last button, but otherwise absolutely great.
2.6kg Pomeranian grooming x standard M size container? Width? is correct, but the length is a bit long. Still, I think S size would have been smaller, so I'm satisfied.
This size fits my dog's measurements better, body length 27, girth 37cm, weight 3.7kg. According to the seller's chart, it's size S, but the dog prefers size M. It's longer and wider 😉.
It's thick, so I plan to wear it in winter.
good
It's a Tez at the end of 15 months, but m is very small. It is a small product. It's thick and the material is good, so it's more...
Great jacket, insulated
Down jacket purchased for my cat, really very satisfied with my purchase. Very good value for money, truly beautiful quality, very warm.
This is good.
Honestly, the quality is good. I bought size M to wear a coat over my 3kg dog with something else underneath, and it seems like it will fit just as I thought. There's a bit of a smell, but I can forgive it considering the price. It can be washed.
I bought one and it's so good. I repurchased it in a different color.
It's so beautiful to put on your dog.
Good jacket, size m fits well to my 3 kg york.
It fits well for a 7-kilogram dog. It's waterproof fabric so it cleans well even if there are stains, and the color is pretty.
Vest are waterproof, dirt comes off them very well, excellent fit, very comfortable for the animal, I recommend it!
Very warm raincoat for my dog, she looks super cute and very funny.
Perfect envelope the dog's shoe well, which is protected from the cold. Beautiful warm and pleasant material, good size.
It's so pretty and it looks good.
Very good product, suggest to buy
2 Key to Maltipu. Full size!
So pretty and cute
Just a super jacket. She's still big for the dog. But the quality is just unmatched! !! Warm, for spring I think the very thing
It's cute, padded and soft, but I had to return it because it was too small for my mom's dog. I received size "S" and I think I ordered "M". Maybe they run small.
Excellent item, fully matches the description and photo.
An excellent coat for a heater and beautiful.
Very nice, excellent fabric, thick and hot, exact measure for my 2.5 kg puppy
If you don't really buy it at this price, it's a good idea. I bought it and s, but I think I bought it.
It's so cute that it reached my neck ᅲᅲ I bought several clothes, but I think the t-shirt is a little smaller than the diamond! Still, I'm glad this outfit fits well ᅲᅲ
All right.
At 5 keys, it seems a little small to the poodle, but it is not so small and tight.
Good material
This is very high-grade and quite thick. It looks like the best in winter warm clothes.
It fits my 2 and a half month old puppy perfectly.
Perfect for 2.4kg Maltese
The fabric looks warm as imagined. I think it can be useful this winter. 2.7 ㎏ M size for Malpoo It looks just right for layering.
beautiful jacket
Item arrived in brazil fine. These are cute.
Delivery was fast. Item itself looks very good. Seller’s communication is perfect! Can recommend for future shopping.
Smaller than I expected, luckily my daughter has a tiny dog 😍 this is lovely, will be ordering a bigger one for ours 😍
I purchased this for my 7kg Maltese female dog to wear. After my child got sick, suddenly I gained nearly 3kg in weight. I'm throwing away all my old clothes and buying new ones again. It's for winter use, but the size is a bit large. It's nice that it fits comfortably.
4200 is suitable for the dog. Very pleasant to touch.
Order from 18.09.2025 delivered by DPD courier on 24.09.2025. Everything matches the description. I have no objections. The dog looks rough but it's a soft, warm outfit. Contact with the seller was not necessary. I recommend.
Egg🔥Duge and yakisna jacket.
Is it over a size? What's inconvenient? It's uncomfortable when you walk.