SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnāt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onĀ Contact UsĀ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived quickly, it's strong, it fits my 4-month-old water dog very well, the color is very attractive, I liked it a lot.
Perfect, very good quality, second one I order and it's wonderful, in store it's a harness that costs more than ā¬25.
Fantastic quality!!
Perfect.
It looks very good. Excellent quality. It says it's a 3M brand. And it looks very good quality.
This is the second time I'm buying this model and color. The first one was worn out to holes in the armpits and can no longer be washed clean from autumn dirt when worn in dirty weather. (Worn daily, washed daily too.)
Very good, beautiful color. Everything perfect š
The harness has a beautiful color, just like on the website. it is adjustable thanks to the different loops. Good fit on my dog. Fast and careful shipping. I recommend the item and the store.
Super quality at its best, magnificent color. Pleasantly surprised. However, regarding the size, it doesn't fit. Size M doesn't match size S, so there's a gap between the two sizes, making it difficult to manage.
Top quality š„° Size issue between S and M so there is a gap where the dog doesn't fit either S or M but otherwise perfect quality, color is great
It seems that the harness material is of very good quality, but time will tell. My dog is a 4.5kg dachshund and size XS fits her perfectly, with the possibility of sizing up or down. 100% recommended.
The quality of the harness is excellent, all mechanisms and fastenings are very sturdy and reliable. The dog is happy. The package arrived quickly.
I returned it because the size didn't fit my dog well. But it was of good quality.
We have size M and I decided that S would be enough. I was a bit scared that it would be too small because in M I had to lift my about 12kg pug a bit, while in S it's stretched out but the dog looks better, at least on the chest, it doesn't stick out. Besides that, it arrived super quickly. š„°
Fast delivery, very good quality of the braces. I bought size S for a miniature Schnauzer, I recommend it.
Impeccable quality! ! š š
I am extremely satisfied for the price, the size fits my 18kg dog well, bright colors and looks very sturdy.
Barking is perfect, thank you!
Nice
Really good quality recommended
Good quality and fast shipping. The measurements in the table match well. Size S for a 9-kilogram pug.
35kg female gsd, size l. unfortunately too short, it irritates her armpits and elbows. It's not rotating or moving to any side of dog. Quality of the harness is excellent.
Very good!
Worth it. Can highly recommend
The harness is very high quality, it looks very cool on the dog But it feels like it had already been used. Itās normal in the photo, but in real life itās not as bright as if it had faded. I also noticed small spots.
Great quality product but be aware the colours don't match the photos. The orange is a very strong and deeper fluoro compared to the photo
excellent material, color faithful to the image, fits perfectly. I bought size L for a 40kg dog and it turned out to be perfect.
Excellent quality. Soft, will not stick with a knee until it shrugs.
Perfect quality
I like the quality. Very good harness