SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good harness. Color also matches the photos.
as pictured.
Ok
impeccable for my Malinois who is very thin, the size is perfect and the harness is sturdy, my dog supports it well and feels extremely safe thank you.
Heavy duty and adjusts to small sizes which i needed!
very well on my dog
Very good harness, we had already had one marketed by Rabbitgoo that has lasted us many years of use and washing both in the machine and by hand. It has a ring on the chest to limit pulling and reflective bands, and it is easy to place and adjust. The handle is also very sturdy.
A tiny bit big but its okay!
It's a little big but he loves it due to he isn't feeling like he's choking from a medium thank you
The clasps are strong, but the size doesn't match. I bought M, but I would recommend it for up to 60 cm because my dog simply couldn't fit in it even though it was supposed to fit up to size 69 cm +/- 3 cm.
functions
Good quality, this is the second one I've bought because my dog is growing!
Good, nice and cheap. It looked spectacular on my pug.
The product matches the description and stated parameters. Delivery is quite fast, in a consolidated package.
Excellent quality. Extra large for a Bernese cover. Very adjustable so it already has my dog even if it is still a puppy. (50 lbs that will become 80 lbs)
A good harness, fits perfectly for a 10 kg dog, adjustable.
I loved the necklaces, they are very pretty and they last super super well on Aliexpress.
Second time ordering excellent
Harness conforms to the description, everything is okay, seems sturdy.
the dishes are very good 😍
The product corresponds to the description and is of good quality, fast delivery. I recommend the seller! I took size M for a Spaniel and it fits well.
Perfect size for an 8/9kg dog
Good product, good price, good service and delivery
A very good quality harness. The size for a French bulldog fits perfectly.
Arrived very quickly, ahead of schedule. Luckily you can choose a delivery point. The vest, it's such it looks. The measurements well. The measurement table is reliable. It's for my little dog, he hasn't used it yet. I hope it is good and lasts like another resemblance that you have bought elsewhere.
Excellent purchase! The harness is fantastic; the material feels durable and the colors are identical to the photos. Thanks to the adjustable straps, it fits perfectly to my pet's body without hurting them. It's very easy to put on and take off. Highly recommended for its quality and price!
The harness is very well made. easy to use. The finishes are good. I chose the size according to the seller's instructions and it's ok. The price-quality ratio is very good - 5 stars. 🌟 .
Harness compliant, stitching of the leash attachment point lacks finishing but for the price...
It looks sturdy, very nice, very good harness, fits the dog's size.
Received quickly, quality product. Bought for a growing puppy, but it's very easy to adjust. Fits both price and size. Convenient to use, satisfied.
As described, a little bit big for my Yorkie.
great... very reinforced
super cute. It looks sturdy. It arrived in very good time (earlier than what the app indicates).
Great!
perfect, quality price
good quality, chose according to the size chart, but you can take one size larger.
Hella good!! Make sure to pick the right size for your dog, but overall i definitely recommend + it came very quickly
Excellent
Well, beautiful and durable.
The quality of the shoes is excellent, no worse than branded Traval, which are 3 to 3.5 times cheaper! And the delivery is very fast.