SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A really rare product, I really liked it. It lacks good collars for small dogs, and it's a really good quality product ππ
Nice ! Good price for that item! Long deliver time do.. not a biggi
Beautiful engraving! Unfortunately, I took the wrong size... the S fits a cat and not a small-sized dog...
The carving is not very clear , but it works. The collar is of good quality
Great item. Thanks seller.
Good producto but a little bit heavy and big for my toy cavoodle dog
It came fast, quality, I ordered a amount of 14 and only one came not to the right extent. Over a week trying to rewrite with the store but do not answer, at this price is not terrible for me.
Looks great!
Thank you. I really liked the engraving and the collar. For a Corgi, size S fits perfectly. The total length of the collar is 36 cm. There are many holes. Paid for the order, then wrote to the seller in the chat: Name and phone number, and less than 2 weeks later, the order is at the post office, convenient as there's no need to go to the post office.
super cute and affordable thank you
Good
Itβs so cute
Necklace is too good, good quality leather
BEAUTIFUL. I loved it. Very good quality!. Thank you, seller!
Came in 20 days, important! Send the seller the name of your dog immediately when you order, the seller sends the parcel instantlyπThe seller wrote to me right away that I would write information about the dog but I did not have time and I received it without an inscription but the inscription is not so important to me, the collar itself is awesome! I ordered white, it's just cool! You still need to accurately measure the size of the dog so that you are not upset later that the collar is quite dense and thick. Product and seller recommend!π₯°π₯°π₯°Thank you!
beautiful collar
Not bad
Arrived earlier than expected
Truly impressed with the quality! Delivered early too :)
π Perfect π This is the third one we've bought, always impeccable but the price has increased by 2 years.
It's great now i don't have to worry about her getting lost
very very beautiful and it's good for engraving thank you very much.
Excellent engraving and quality. Excellent size for a dachshund.
Good band. Only the orange comes off very fast. As you see on the picture. But itβs okΓ©, name and tag are good. No safety with this band, but he looses it all the time, so i hope he donβt get stucked. The band will not come off, when that happends. But iβm satisfied for now. Thanks
Very nice π€
The nameplate is of good quality, only the strap is not leather, it is synthetic.
Very solid, beautiful and well written for customization.
Sadly i still have not received an item probably because of my countries post office. But i received a refund from allie express
Good quality! Came out nice
very good collar
Thank you, it is perfect.
beautiful and strong
The collar is great. fast order fulfillment. nice engraving I recommend
Very nice and sturdy. Nameplate also looks solid and durable.
Great, everything is as it should be.
The package arrived quickly, the product matches the description, it's not too big but it's worth the money.
I didn't guess the size correctly, the quality is good.
Perfect
I bought a size M for my dog who is not a very large breed; the collar fits well and is thick, so I believe it will be durable. I recommend taking measurements of your pet's neck; I ordered a random size and luckily it fit my dog well.
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