SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
cute
Great product and nice engrave work . I am very satisfied ,i will order one more for my other cat
my favorite addresses, nice, with nice engraving and the most serious ones - with an earring that does not bend under the fingers đ I recommend!
Very nice, everything perfect.
Very good product! I like it and the quality is great! I recomend it! !
The cat tags came and they are beautiful and great quality. They got here quite quickly.
More beautiful than i thought and perfect size... unfortunately i made a mistake at my phone number so i will order another one because its really lovely
Excellent quality and finish of the product
It's perfect, all my dogs have the same ones but in different colors
Everything is correct, I have already bought 4 and they are very good. Thank you.
I am very happy to have received my little medal for my big sister. The problem I think it is a bit heavy especially for a cat who is not used to wearing something around the neck.
I recommend
Too heavy for my cat. Would be great for a dog.
just like in the image
Order not received but refunded
I ordered it for the second time . The engrave was done very well , and it was also great quality . It arrived in a very short time after placing the order . I highly raccomand it and thank you to the seller.
Great product, I highly recommend it, I really like it.
Everything is wonderful!!!! This is not my first time ordering. Thanks to the seller â€ïž â€ïž â€ïž
It took 12 days to arrive in Chile, very happy with the purchase, I recommend it 100%. The name and phone number correspond to the ones I provided, it is of very good quality, they sent the ring or hook option and a bell as a gift.
The address book is of good quality, the delivery is very fast. I order not for the first time. I definitely recommend both the seller and the store before ordering
This is not the first time I take it, this time for a new cat, the quality is super, the engraving is quite deep. It shines beautifully, they gave me a bowl like a ring ball as a gift
for a cat it seems big to me
Excellent
Ok
I recommend!
Ideal, it's not the first time I buy it since I have 5 puppies!
Everything perfect
high quality, long service life
super đ excellent quality, correct writing. I recommend đ
excellent quality, I love it. Exactly what I expected.
Perfect, I hope I don't lose it again but if I do, I will order again.
Excellent
Fast shipping, it's nice that circles are added to the address, the bell is superfluousđGenerally recommend, it is a pity that there is no black color
Everything perfect very nice.
Good item.