SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnât include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
beautiful
Super beautiful!
Very pretty just as photographed
The address book is very nice and fully matches the description. The colors are bright and saturated. The writing is well done. I recommend the seller.
My order has arrived well and quickly. It's a very nice plate for my dog. I have bought from the same seller before and everything has always been correct.
Back.
Very nice, name and phone number are correct
I ordered pink, received orange, but it's okay. Nice)
Bellussimo
excellent quality. I'm delighted, I can't stop admiring it. It shines beautifully in the sun. And the engravings are of very high quality.
Very cute
Excellent, I loved it I will order some more âš only that it arrived about 1 month after the estimated date
Fast delivery, beautiful pendant
Perfect love it!
Excellent
Excellent, beautiful, high quality.
Love it
great personalizer, looks impressive. the size is not small, all the labels are correct. I recommend.
The product was delivered on time, a very beautiful keychain for my dog. Thank you. Now I feel at ease, if it gets lost somewhere, it can be found by the keychain.
Diog tag is very cute. Engraving is excelent and accurate. Shipping was very slow - 7 weeks to australia. Not sellers fault. I am very happy with the product.
It arrived much earlier than expected. Well done. Not expensive. I recommend
Cool keychain for a dog. everything is clearly written despite being in Cyrillic. thank you, I am satisfied
It is beautiful! !
Very cute item
Fast, accurate. The name of the cat and the owner's phone number were engraved on the address tag. Thanks to the seller. I recommend it to everyone for purchase.
Perfect, fast shipping.
Beautiful, just as described and the personal information is what I requested.
It's the same as the picture
Took some while to arrive. I'm very satisfied with the product!
I like the necklace very good
Itâs beautiful and my address is printed on the back with cats name on it adorable.
Beautiful, simply waterproof
I love it, it arrived well and of good quality.
Absolutely love it looks cute
I love this plate, it's very cute.
My beautiful cat id tag arrived safe & sound and i am thrilled to bits with the workmanship, which is accurate and beautifully written. My cat was stolen and i am one of the lucky ones who got her back. Even though my cat is microchip, the id tag gives that extra security. I throughly recommend getting 1 or more done to give that extra safe guard against people thieving your beloved pet. Thank you so much to the sellers for an excellent job and i recommend you and your store 100%.
Thank you very much for the excellent product and fast delivery. Ideally.
Very good product, it meets what was purchased.
Thank you very much to the seller thank you very much to the seller thank you very much to the seller thank you very much to the seller
It's pretty but too big to be for a cat
I came because the name wasn't engraved, but the product is really good.
I love the tag with my cats name on it
Very good and cute, a little too big though.
Very well done, there are all the writings I asked to apply. There are several rings added to the kit, which could be hanged. Looks gorgeous
Beautiful
Just like in the description, satisfied with the product.
Very good quality. The lightest color than the one in the photo is pretty.
nice Adapters, I recommend it :)
They are beautiful, but he wants to remove it when he is lying down by the noise on the ground.
Beautiful
Everything is clear, thank you!! !
It is made of good material, it looks very resistant. It comes with 3 different hooks so you can place it on the cat strap. The letters are not so clear, but everything is understood. Unfortunately my plate arrived with one smaller shiny stone. But the price is quite good.
Super
Muy Bonito, The Grabado muy fino
Very good quality
The chain is super pretty, and the engraving that goes backwards is super clear, it is understood super well. If it weighs a little but fits perfectly, 100% recommended.
Beautiful â€ïž â€ïž â€ïž â€ïž â€ïž â€ïž
Nice, I loved it, the engraving is precise, thanks to the seller.
It's very small, I thought it was going to be bigger but hey, it's pretty.
A bit small,but great product for my dog and fast shipping:)
Very cute and delivered much faster than estimated time
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Very cute
2 PCs personalized dog medals ordered Were delivered by the seller very quickly even before the scheduled delivery date. Goods as described in the sales offer. The ordered medallions with the data of the dog and the owner are made very aesthetically. I recommend the goods to everyone very solid seller.
Really perfect!
Very handsome
Robot Garna, in the sets of 3 rubles, cover the collar. Recommend!
They rejected their own deputy. Yakiste is just a Chudov.
Great! Do also make written in Hebrew, smaller than expected, comes with a lot of single loops and fastener. From my love!
So beautiful, I love it
Very cute Detone
Shvidka delivery. I'm good.
A little bigger than I thought is for a cat
It was amazing
very beautiful and valuable â€ïž fast delivery ( 10 day )
Same as the description mentioned. Very nice. Loved it â€ïžâ€ïž
Absolutely perfect!!
A little big size, for small dogs.
Very nice my kitten looks very elegant with its charm and information in case it escapes from the house
Shvidko came, I got a description, I got a dude.
Good! However it took a long time to arrive.
Crazy. Nishit really good
Fast recovery
Item as described. Good engraving, well done. Very strong rhinestones, do not fall off.
Super cute good quality, fast delivery to chili, the seller very concerned about plate engraving, 1000 recommended
Good product
Perfect Fast Delivery Perfect inscription under the given indications Thanks
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Very good quality. Happy with product, but shipping is very slow. I received it 2 weeks after delivery date.
Great
Thank you very much for this beautiful product and it is all the same
l bought 2 dog ld tag and they gave me the two with the same name OMG,
đ good
Maybe a little big for others very good finish and quality
it's beautiful â€ïžđ thank you
Stand for a lot of kindness on the Nash and fend off on the description and picture.
I just arrived, very nice and with everything engraved as requested. Excellent product, to my liking. Then I'll put it on my kitten. Will look beautiful
I really liked the product for my pets
Everything perfect as in the photo, I loved thank you
It's extremely cute , all information was correct, it's a little bit for my 4 month old kitten. but she doesn't seem to mind ! I am extremely happy with my purchase!
I am in the capture, I recommend
Pidvysk Garna
All Super! Was it important for the telegrams of the channel? (@ shopruihalo ) 8500 pidppisnikiv, there are all zibrani, coupons, goods in 99% to the name of the ministry Ali! Bagato goods for 1 hryvnia!
ok
Very cute engraving, it is quite small as for a puppy or small small breed
I arrived fast and they are beautiful, the design and the engraving very well done, I loved it and they too
I love
Duge is hitched. Garno. Shvidka delivery.
All matchedđThey all wrote, yak I and asked in the game, my uncle! Before the Ukraine went to the city of Moscow.
28.09.24. Ordered 11.10.24. Received. Great addressee. Engraving everything correctly, as I wanted. Thank you.
I love it, it is not so small it is very beautiful and it arrived a week ago before the date
đ love
Super!!! I'm in the grip! Garna akisty imennika, graviruvannya! All the same. In the set of boules 3 kiltsya T 1 Karabin. Delivery shwidka. Shudder Chim Bulo was given in order. Dear Seller! Recommend!