SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent👌
Beautiful necklace, my puppy looks beautiful and elegant. Excellent name and phone number engraving service 10/10
Perfecto
Everything is gorgeous! Thank you very much seller!
It’s arrived in a good time. Looks good, same as picture. Good quality, same color as picture. Goog custom
perfect!!! Really beautiful and high quality! The engraving is good. In my opinion, I could have even taken the smaller size... just took too long to arrive for shipping.
The engraving is not very good and legible, but it serves its purpose.
Very good quality
This collar is so cute! It looks great in my ellie, and she’s a fashionable girl, so she needs different collars for different situations. Came relatively quick also!
Great collar. For a cockroach size M at the same time
Very very very cute
A perfect and high-quality belt at a ridiculous price, highly recommended, and the engraving of the name and phone number looks excellent.
I'm really satisfied. The order took about two weeks. Beautiful colors, equal engraving and very legible. In one place, the thread is sewn incorrectly and protrudes, but let's not cheat, for PLN 10, I would not have deducted the manual sewing and the same as the track line.
Well done but the shipping is too too slow. It's still quite large despite choosing the smallest size for my chihuahua. I think I will buy again later.
It's super good. It's very quick. Excellent quality. The attention is very good.
Very nice and massive dog collar. Cute engraving. I recommend buying it for a pet. Fast shipping and delivery to Poland
Quality is perfect! 👌
You can order your name in Korean. I like it. It is a sturdy ㅂ ㅓ CLO, so it is also suitable for large dogs. I'll use it. You can order your name in Korean. I like it. It is a sturdy ㅂ ㅓ CLO, so it is also suitable for large dogs. I'll use it well.
Perfect, I loved
This is not the first time I order, the photo shows the old and new ones. The old one served well for five years, but the metal clasp broke. I ordered a new one, thank you, I recommend it!
very nice, correct size, just as described
I'm pleased. Good quality product. I recommend
Everything's fine
Received it after two months. Everything is as described. Good strong iron clasp.
Very nice, good material.
as described
Decent quality, came out pretty much prefect.
They are beautiful, but before the buckle was completely metal, now it's not, it's plastic.
Thank you) The order went on for a long time, but the quality is good and it seems to be a good engraving. At least not yet erased. Cat 4 kg large collar
From the Hell🤍Just took a long time for delivery to reach.
excellent quality
It is cute, the color is accurate and the one is marked as requested, I am very satisfied with the product.
Very nice and well done. It fits nicely and she's lovely. Good quality. Will look nice
Very good quality
Parfait 👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🐕
It's beautiful. Very good quality. The engraving turned out perfect. Just as I requested. The collar is made of durable fabric and looks easy to wash.
super nice band. ordered for the 4th time. very satisfied with the quality, personalized text, and fast shipping.
I am already buying my 4th silver from this seller. Product quality is 5+. The seller is an honest person, a petty person. Reply to questions quickly, the engraving and collar are excellent!
The necklace arrived quickly. I already knew the quality of the product (had purchased before) and now I was renewing them. I recommend it. Thank you seller
Súper Lindo
Great for my jackrussell daisy, i got what i wanted and expected. Arrived well packed, nicely personalized as i wished. Size is allright for jackrussell, also for bigger dogs. I am sattisfied
Very nice good quality necklace Very clear gravure... I recommend
A great collar. There is a metal clasp on it, which is great because plastic breaks easily. The engraving (name and phone number) turned out really well. I can absolutely recommend it. 👍 👌 . Also, thank you for the quick processing. 👍
Thank you very much, very nice, the print matches the set, and the engraving looks very nice and well done.
Very satisfied with the purchase, the quality item, the size corresponds to the description, and the correct name and number.
Very nice.
The engraving comes out excellent and looks of very good quality
size as it should be great with customization
Very beautiful collars!!! Not bad fabric. Before that I took the same plan, the fabric on top was thin and it was enough for 1 year. The fittings are great. But the lack that needs to be eliminated is scratches on the lock! It spoils such a beautiful view.
Best investment! Practical with personalized inscription! Honestly, the necklace is of SUPER quality! I will not shop in stores anymore, that's for sure! Thank you to this shop.
Great, solid metal and fabric, I have my 2 French phone numbers, received ahead of schedule, thank you.
Super
Excellent collar. Made with high quality, this is already the second one. But the truth is that the ring got hot on the first one, but our dog is just crazy. 🤪 I expected this and that's why I ordered the third one already. But the second one is still holding on. 👌 👌 👌 👌 👌 Overall, very good quality. I recommend!!!!!!!!!! !
It's great to have a good time. Jméno and mobile number are available.
Very good
I recommend everything ok
beautiful very nice engraving arrived very quickly
Hot pink so pretty!!!!♡♡♡♡♡♡♡♡♡♡♡♡♡ Name, phone number engraving is also well ~ ~ Price is also cheap 3rd order ^ ^♡♡♡ Shipping is slow, but it's cheap and nice. Please wait
Beautiful and good quality