SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love the TVs, they are incredible. I just ordered another one because the size is too big for my dog. They are of very good quality and very beautiful. The only issue is that it is too big for my dog, but it fits perfectly for his sister.
Unfortunately, size S is still too big at the moment.
Great looking harness came with the name tag that i wanted i hope it will fit right on a jack russel mixed with spitz she is quite thick so it probably would fit lol we will see
Super collar. Looks nice, holds well on the leash ☺️ The name is on the leash, cool thing 👍 I recommend 200% ☝️👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️ Thank you.
Amazing quality
Very nice, it meets everything described.
Everything is great. The dog weighs 13 kg. I bought a second harness, I like it.
The S is a bit large but I was able to fix it by making a seam.
Best ‼️
Wonderful, fast, uncomplicated, affordable
Decent quality over head design, love the colors! Would order again.
Perfect, but the names have been reversed. Fortunately, they are scratches, but the price quality is great.
Quality harness and super cute on Akira!.......
This is another order. Super quality very good price.
I highly recommend the harness. They are great. Super quality. 100% satisfaction. Express shipping.
Fits perfectly, I recommend.
Beautiful looking harness fits my dog perfectly with the correct color that i choose and the name tag that i chose too very good i love it
Great, thank you.
Great looking harness awesome quality unbeatable price 4sho
Very well crafted. I use them for my Huskys and they hold up well.
The difference with size XS is very significant.
Great, almost the same as the one from Dog Copenhagen, it's amazing and super fast, and the strap is one of the best I've had.
Super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend, super recommend.
I have a 7kg Andalusian mouse and size S fits perfectly. Furthermore, with its name it looks very funny.
Totally beautiful, this harness is great!! It arrived on the indicated date and the size is correct, the color is beautiful and has no defects 👍🏼👍🏼
Excellent product
It is very beautiful, very well made, fits very well, size M for an 8kg little pet. Thank you!
Great, so good that this is the second one I'm ordering.
Delivers on its promise in terms of durability and quality.
Good sturdy harnesses. I took two: a red one for a boy and a lilac one for a girl. Size L. Fits large corgis just right. For an average Corgi, they would be a bit too large in girth, it seems to me. But we have heroes, so I played it safe. Delivered a week ahead of schedule.
Excellent product, loved the quality, perfect. Super attentive seller.
I took it for a mops, the size could probably be smaller, but it was fine. I set the smallest size for the clasp, it fits tightly. Good quality.
Very nice and solidly made, the dog looks great in them, this is the second one I bought for a change, I recommend it.