SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is my second one. I had to replace the first one after almost 4 years of constant use. During that time, the quality of the engraving and the clasp did not decrease. It started to wear out at the edges of the fabric. My dog is a hunting dog who likes to dig, and the collar suffered a lot because of that. Good quality, this seller deserves 10 stars.
The engraving is perfect. The fabric of the collar is not the one we are used to for a dog collar. It suits me.
The best collar! I am ordering for the second time. The first collar lasted for three years and finally tore :) Size M fits perfectly for an adult Cocker Spaniel. I recommend, delivery to Ulan-Ude takes about 3 weeks.
The seller is excellent. The product too.
It fits very well 😃
The collar is good. I have ordered twice already, for a dog slightly larger than average size. 👍
perfect! beautiful colors and good closure! handy, on the closure her name and my phone number. happy with it!
Perfect like other purchases I have made from this seller. Thank you
perfect
Everything perfect.
I really like these collars, they are comfortable for the dog. I always buy from this store and will continue to do so. Thanks to the seller for everything!
Good communication with seller
It's sturdy, a little heavy, and pretty.
Everything is okay. fast delivery.
And it came with a Hebrew inscription! And really fast
The necklace is very beautiful with a beautiful engraving.
Came really fast! The strap for the little dog is too big :( But for the big dog - perfect!
It is perfect and very reflective. I am so happy with these necklaces that I usually give them as gifts for dogs from family and friends. They are super happy!!! It has arrived earlier than expected
Very nice collar. Thank you very much seller.
Very beautiful, I always order these necklaces, I love the material, the durability and resistance, in addition to its aesthetic nature.
2nd time i order. Great item. Fast shipping and delivery
It is beautiful, just like the one in the photo, and it was personalized, very good product, it arrived before the stipulated date.
This is the second necklace I've bought and I loved both! The first one remains intact and I bought the second one for another dog. The material is very good, resistant, and the same as the photo in the publication. It arrived earlier than indicated, it took less than 2 weeks.
This is good quality.
It's perfect. Incredible that it arrived so quickly and always perfectly engraved with the name and phone number. I buy a necklace from the same seller every year.
Everything is fine, thank you
More than good... The order did not arrive first and they sent me again ..... Seller of 10
Very good product. Equal to the image. Easy Customization
My daughter, everything is ok!!!
Superb quality. The seller received my message to place the name without problems.
Excellent quality of the material, and engraved with the requested name.
perfect
Perfect item
Very good. Strong clasp. Good engraving with dog name and phone.
Excellent quality. Already 2 years, no complaints. The latch is metal, strong. All scratched on free range. I recommend it. I plan to order the next one but only to update the appearance.
very nice indeed
all ok
I loved it, it was perfect for my dog
Order received very fast, everything according to the description, it is of good quality, I have been buying the same for 4 years
Cute necklace, meets the description, the letter a little smaller but reads well
It's cheap and very pretty ~
Excellent, everything perfect.
Very nice, correct width, the perfect engraving. Thank you very much.
Ordered a year ago, it was denser and the clasp was different, now it is metal and when the dog runs, it rattles.
Everything best
Lovely I loved
Lovely collar
Quality price, they are very good. Recommended. The colors are very vivid, although they are not seen in the image.
Stunning quality material like in the picture
Very nice and solid collar. Luna looks very cute and looks worthy as befits a podhalan😊
I did not find a place for comments, to write there the Heart name to Rita. I sent a message to the seller, but he already sent the product without engraving. Disappointing, but at least the quality of the product is good.
Amazing I love it so much! Came quickly and accurate.
Material is clean easy and the buckle is resistant
Very satisfied with this strap
I liked it a lot. Very good quality and super fast shipping. 10/10 if I would buy again
Nice and came fast
Really good 👍 Highly recommend it 👌 👍 👏
The quality is excellent (as always, I order once a year). But this time I let the color down. Darker as in the photo. Not quite suitable for a girl!
It is the second time I order and the quality is excellent
Perfect, both in time and product
Beautiful, the second I buy, well engraved and for quality excellent price. Arrived in the stipulated time
The collar is perfect I am very pleased with the heat🙏🏼
fantastic, strong and the writing is clear
Very good product, well made, reflectivity on the collar well visible, very fast delivery. I recommend 100% and thank you.
Very good quality, strong lock and beautiful engraving!! the seller is very nice! thank you very much!
Well done, solid necklace and nice design for a small female
The collar is soft, the Beagle fit the size is M, laser engraving, all readable, can be taken