SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice for my Doberman.
Very excellent and durable.
Really great quality, easy to put on, great fit. I used it on my 60kg american akita and he loves it. Will buy again. All the hardware is really durable.
Ok
Very high quality Recommend
🛡️ THE INDESTRUCTIBLE NECKLACE – POWER, STYLE AND CONTROL IN ONE 🐕 💪 Your dog doesn't deserve just any collar. Merece is the only necklace designed like armor, intended for owners who do not settle for anything less than absolute security and a look that inspires respect. 🔥 What makes it different from all the others: Military belt buckle: zero risk of coming loose. Brutal resistance: withstands the force of the most powerful dogs. Tactical Impact Design: Your dog will look imposing and stylish. Premium comfort: wide and padded to take care of your neck at all times. Guaranteed Durability: Heavy-duty materials that last for years, not months.
Great
Seems ok , not tested yet
Very nice quality, i had one for over 3 years. Thats a second i bought.
All good
A+++++++++++
Super, compliant, fast shipping.
It was too big for my Belgian Shepherd, I chose size XL. If you have a German Shepherd, I recommend size L! It's excellent quality.
The collar seems very sturdy and the adjustments are very good. I recommend.
Little bit bigger than i expected needed to order l not xl but good product for good price 👌 My dog weight is 45 kg
beautiful beautiful cat top
I really liked the product. My dog is a 5-month-old German Shepherd, and he's getting big. I bought size M, but I had to adjust it so it wouldn't be too loose. However, since he will grow more in a few months, it will fit perfectly then. It's better to get it a bit big now than too small later.
very good
Perfect, I made a mistake with the first one because I didn't measure correctly, but the measurements are perfect, thank you.
excellent product, exactly as described of very good quality
Perfect, the truth is that it fits very well and suits its size.
It's a bit big for my dog but the harness is very good, great for large dogs.
The product itself is sturdy and very good. However, I ordered one size larger than my dog at home, so I can't use it and plan to repurchase one size smaller. It seems like it would be better to accurately determine the size of your dog before ordering.
Excellent
Top
TOP.
Excellent quality harness. Fairly heavy and very sturdy.
very beautiful harness, I recommend.
This product is an amazing bit of gear. Quick postage great seller very satisfied with the purchase. Does exactly what it’s supposed to do.
35kg dog, size m, and too big for him :( i need to sell it. But the item is good! Good materials!
Excellent!
Fully extended this harness is a snug fit for my 70 kg mastiff, looks to be durable, looks tough in army green. I recommend trying this product range.
Great product, excellent seller . Looking forward to buy more stuff
Seems to be made well. Impressed with the metal front buckles. Very sturdy. Speedy delivery.
High quality, but the size L is very large and it doesn't fit.
Perfect This is the second of these harnesses i have pup grew out of size s small upgraded to m and fits fine for now he is 36kg corso pup 7 months old. I recommend this harness as it is strong well made.
Right size and right measurements information so impress with the products
Excellent
Norm.
Excellent product, top quality material. Note: the patches (decorative stickers) were purchased separately.
Very happy with this item. Fits perfectly looks great.