SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is the second time I've bought and it's great, just like the photos show, same colors, same size, and the engraving is very well done.
It looks very nice. The phone number and the dog's name are clearly visible.
Just like the photo, very pretty.
Exactly like in the photos! Beautiful and very well engraved, super fast shipping! Highly recommend! Seller 5*
Beautiful, a little small but perfect
I have no objections, the engraving is done perfectly.
Very good value for money. Received faster than expected.
Super quality, thank you very much for the stickers 🥰.
Its amazing but for kitten is little big. I will save it for later 😁
It's a small but legible sign. Very pretty.
Very good presentation
Just as described, very beautiful and with the description you provide.
Done very well! With my personalized writing for my little dog 💜
The product never arrived to me, the parcel service they work with is terrible, please do not work with that one. I await my refund.
Excellent!!! This is not my first purchase! Thank you very much to the seller! I recommend!🤩
Just as described. They come engraved just as I requested. My dog will be very beautiful.
I like it very much! Very beautiful, great quality. Very fast shipping.
Fast delivery. The seller is very communicative. The tags are very nice. Engraving just as I wanted. I recommend.
It's very cute and arrived in less than a week.
Excellent purchase exactly as the previous
beautiful quality super items
Perfect form, not too big, not too little. For big and little dogs. It comes with two different ring. One bigger, one more little. You can choose. Quality very high. Shiny, stainless steel, laser engraved name and phone number. If you want also your address and more. You can position the text. For the price very good. Violet is not on these pictures, but it also looks perfect and like the image of the product.
Very beautiful, correct engraving and well positioned.
Beautiful engraved nameplate! It arrived much earlier than expected.
IT ARRIVED BEFORE THE EXPECTED TIME, IT'S VERY NICE
The plates are very good and arrived much faster than expected.
It's not a dark blue as it appears in the store photos, but it's still pretty.
Fast delivery, well engraved, no errors in the text. Thank you to the seller and Aliexpress. Good luck.
Excellent.
VERY CUTE EVEN IF NOT SHINY.....
I love it
Excellent, it arrived very quickly.
I love it. The letters look very good.
I am very happy with it. They are very beautiful.
Ame
Great, just like in the photo.
Good
very beautiful medal with the inscriptions included, I highly recommend it especially since the colors are magnificent....