SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality, just like in the photo. Size M for my 18 kg water dog.
I recommend.
Very good quality and fast shipping.
Very good quality and nice engraving, fantastic.
This is not engraving on metal, it is a powder coating on metal, which will most likely wear off over time. Polish: To nie jest grawerunek na metalu, tylko powłoka proszkowa na metalu, która najprawdopodobniej z czasem się zetrze.
Very good, excellent quality. Thank you.
Quality is amazing!!!! I was worried because there were no Korean reviews, but the engraving is also rough and it seems like it would sell for over 50,000 won in Korea. I'll have to buy it again in a different color. I'll definitely purchase it.
Product arrived and works beautifully. Built quality is fantastic for you what i bought it for. Worth every cent.
It's even nicer than we expected Engraving is beautiful
I really liked it, the material is quite thick!! I highly recommend it, the name and number were added correctly 🫶🏻
As described, good for the price and the etching is perfect
Okay
The collar is beautiful with good quality and perfect finishes, the engraving is great, it's super comfortable, both my dog and I are very happy, fast shipping, very satisfied with the purchase.
Good product. Just as expected and as shown in the description.
Very satisfied.
Beautiful! Size m was slightly bigger than expected.
Product as per description.
Fabulous collar. The engraving is neat and very readable. The collar is strong, the metal hardware, also. Very happy that i got this collar. Thank you very much.
Great quality item in an unusual way.
The quality is good, it's pretty and nice~
Everything OK! I recommend. Good quality and perfect engraving.
Happy with the product.
I took size S, the width of S is 1.5 cm as shown in the picture, great.
Amazing, it's super pretty, soft, you can tell it's quality, the buckle is metal and the engraving is perfect.
At first glance, this necklace appears to be of very good quality.
My dog loved the collar
Impeccable, necklace matching the photos. I have entered my cat's name and two phone numbers. It's high quality, shipped quickly. Well done!
very beautiful, excellent quality, just like the photo In my case, I personalized it with your name, date, and phone number, and all three details were exactly legible and read well.
Really cute!!
Super engraving, pleasant material and it looks beautiful.
I am very satisfied. The collar is of very nice quality. Perfectly fits my French Bulldog. Thank you very much for the engraving. Very well made.
Perfect!
great. My dog is delighted..... and so am I.
The quality is really great for the price!
Good quality, quick delivery, i'm satisfied with the order.
A nice sturdy band. The name and phone number are beautifully engraved. I am very happy with it.
Excellent product, premium materials exceeded my expectations.
Good, the inscription is clear and well done. For a 11 kg Spaniel, we took size M.
Excellent necklace! I loved it.
Lovely!! !’ highly recommend this item..it looks great in my border collie
The item is valuable and looks good. Unfortunately, the wrong size was delivered.
It's beautiful just like in the photo.
Top
Matches the description. Good product, good quality.
It's really pretty and the materials look nice. Arrived very fast
Very nice strap, but unfortunately I made a mistake with a number, now there is an incorrect phone number on it, so I cannot use it.
Very good quality but it takes longer than estimated to arrive.
Good item
Excellent custom strap.
size good material good and it's very pretty
It is of very good quality, my puppy bit it without me realizing and it didn't get damaged. I highly recommend it.
It's nice and of good quality.
Very cute personalized with name and phone number
Top quality, free engraving, nice colors.
Love it and better then any of the one sold in store.