We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
51645 Gummersbach Germany
Nice product
Nice product
everything okay
Love them
I'm very satisfied with my purchase, delivery was on time and my boy likes it. Wil definitely call again
Very good quality and very fast delivery! This is not my first order of this product and I am very satisfied!
Very good communication and item as described. I recommend.
Magnificent, she is beautiful and elegant. AKIRO looks stunning on the streets.
Very good quality but they are small, not suitable for my dog.
I am very pleased with the collar. Looks just like advertised. I highly recommend
Good product, good quality. Everything as expected, delivery time approximately 3 weeks to Peru.
Beautiful, I ordered the pink with light blue. The engraving is perfect. The thickness and material are very good and durable.
Hello, I received a very small collar but ordered a large one. Since I have a Great Dane, I cannot use it. It's a shame, it looks great with the beautiful engraving but unfortunately. đ nothing for my dog. Kind regards, Thume
The necklace is fine but the rope did not arrive although they refunded me âŹ1.50
The collar is excellent, really beautiful and high quality, but the strap is nothing at all
The xl size is the perfect size for my german shepherd.
The necklaces are excellent and of high quality. They look great with a very good finish and are fabulously beautiful.
Perfect, the size and identification tag are perfect, comfortable and soft inside.
It has a very good touch and time will tell if it is of quality. For now, it looks very good.
It took too long to arrive, almost 2 months. It looks like good material and the engraving looks very good, it fits snugly, I thought it would be bigger.
Excellent size My dog is a medium size not scratched and beautiful, a long strap of 2 meters
High quality
You can see the quality of the collar in this photo.
excellent quality
o.k.
Looks good
Awesome. Ty
Unfortunately only the collar came. Complaint went without any problems
Arrived in đ° đȘ Timely. Good quality
Super beautiful as in the photo is very good quality already bought 2
Very niceđ
worth so much more
I arrived three days later than the delivery date. ă . I thought it was missing in the middle.
Really strong and good looking.
Very nice for the a low price. Perfect for our small dog.
Very nice quality
The quality is good and the name is printed. The color is luxurious. I recommend
Excellent product, it is the second time I ask, I recommend it to the 100%