We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
51645 Gummersbach Germany
Product looks great very good quality but i order to small for my dog so i ordered another one this time it’s will be fine
a chic set of leash and collar, for the Drahtaar breed I chose the largest size, everything fits perfectly)) I recommend))
excellent quality
It has a very good touch and time will tell if it is of quality. For now, it looks very good.
worth so much more
The xl size is the perfect size for my german shepherd.
Love them
The necklaces are excellent and of high quality. They look great with a very good finish and are fabulously beautiful.
o.k.
It fit perfectly, fabulous.
Everything is as described. The inscription is exactly as ordered. We are buying for the second time. For dogs weighing 10-12 kg. The leash is massive, designed for large dogs, so pay attention to the leash, but overall everything is fine... Thank you China and the store staff from our feline overlord named Obama.
Leather leash of very good quality, I really recommend the seller.
Really strong and good looking.
I'm very satisfied with my purchase, delivery was on time and my boy likes it. Wil definitely call again
Excellent product, it is the second time I ask, I recommend it to the 100%
Super beautiful as in the photo is very good quality already bought 2
Great item. Does exactly what it should, good quality and functionality. Good price and delivered quickly
👍🏼
Ok.
It's too cheap and good. The dog is a snowjae, so instead of buying M, I should have bought size S. I'm strengthening it. The price is really good.
Very nice for the a low price. Perfect for our small dog.
Looks good
Nice product
Nice product
Very good quality and very fast delivery! This is not my first order of this product and I am very satisfied!
Arrived in 🇰 🇪 Timely. Good quality
Very nice quality
cool, everything is of good quality, I recommend the seller
very good quality, the engraved name very well
High quality
Very nice😍
Beautiful, I ordered the pink with light blue. The engraving is perfect. The thickness and material are very good and durable.
Magnificent, she is beautiful and elegant. AKIRO looks stunning on the streets.
You can see the quality of the collar in this photo.
Very good communication and item as described. I recommend.
Hello, I received a very small collar but ordered a large one. Since I have a Great Dane, I cannot use it. It's a shame, it looks great with the beautiful engraving but unfortunately. 😞 nothing for my dog. Kind regards, Thume
Very good quality but they are small, not suitable for my dog.
Awesome. Ty
Perfect, the size and identification tag are perfect, comfortable and soft inside.
Perfect as written, with the correct typography on it. Thank you
I arrived three days later than the delivery date. ㅠ. I thought it was missing in the middle.
The collar is excellent, really beautiful and high quality, but the strap is nothing at all
I am very pleased with the collar. Looks just like advertised. I highly recommend
The necklace is fine but the rope did not arrive although they refunded me €1.50
everything okay
Excellent size My dog is a medium size not scratched and beautiful, a long strap of 2 meters
beautiful set, sizing is incorrect, neck is 58 but too small for that.
Very cute and very good quality, the inside of the necklace is padded, the size guide is perfect if you follow it you shouldn't have any issues with the size. Of all the collars I have bought for my dog, this is the one that has lasted the longest (more than 1 year). This is the second collar I've bought for her; after just over a year of daily use, it's really good. The only thing that looks different is the color and some damage from use, which is why I bought another one (I'll leave comparative photos). The strap measures approximately 150 cm, which is an appropriate length and is made of the same material as the necklace. The stitching looks great and is very sturdy. The engraving on the plaque is an engraving, not paint; it does not smudge or fade, which is excellent.
happy! thank you.
excellent purchase. nice material, good workmanship..... I am very satisfied. I got S for the Jack Russell... the collar fits him well! In the next purchase, I will choose an M.
It took too long to arrive, almost 2 months. It looks like good material and the engraving looks very good, it fits snugly, I thought it would be bigger.
The quality is good and the name is printed. The color is luxurious. I recommend
Unfortunately only the collar came. Complaint went without any problems
Excellent leash, buying it for the second time.
Arrived quickly but the size is small
Second time very good
Excellent and high quality
Good product, good quality. Everything as expected, delivery time approximately 3 weeks to Peru.