SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The letters should be black is not well appreciated. But if it's okay
From the rum recommends
Its beautiful and cookie loves it. came in ten days to Sri Lanka. Thank you
Little thickness but robust, excellent silkscreen printing and very large and visible. It comes with two rings of your choice (small and medium).
Inscription as asked. Fast shipping.
Loved it
Super sweet, no pale, perfect big animal proportions. I highly recommend the seller
good seller
Thank you
Pretty thin and simple, but everything is on it
Words are a bit warped but not bad for the price, cute as hell!
The quality is very good, they arrived in excellent condition. Very easy to buy, just follow the seller's instructions. Very good price for the product. I ordered size S for my dogs, it's small but it barely fit me.
Super cute, they arrive exactly as ordered.
All good, they printed the details perfect, no mistake, nice and dog likes it, i recommend this item to u
A Marvel, much better than expected. Fast and very well packaged.
I really liked it, and everything is well recorded, my little dog looks great on his necklace and gives a lot of security in case he gets lost. Thanks
The best
Super
It is very beautiful and arrived quickly
Perfect size for a small dog and the name and phones look great
Great product with good service and fast delivery to the usa.
Wowwwwwww ❤️ 😍
I liked it, the truth is that I see it well, I hope the letters hold and do not rust or erase
Very fast and cool
Great recommend
arrived much faster than the specified time, this is a plus. The engraving is high-quality 💕
Very pretty medal...
I love it, it's super pretty and well-made. I will buy more I recommend
It’s cute and bigger than I thought
excelente
Nice as you can see in the photo i received after 6 weeks
Well received, item as described. 5 stars!
I loved it. My dog looks divine with his medal 🏅 🫶🏼 🫶🏼
Ordered, identical color, delivered with small carabiner and attachment rings
Super
Both price and quality are satisfied. It's not white writing, it's gray. I can't see it anymore.
Arrived very fast and the communication was prefect. Thank you. 🎗️
I liked it, it's small and great.
Item looks very nice and exactly as advertised
The delivery is extremely slow. Really slow. But it's so cute‼️ This was good. Looking forward to attaching it to the harness🩷 Katakana is also OK and the clear text makes it easy to read‼️
a little disappointed very thin but it will do the trick
Perfect chapita, as expected. It has been received very quickly. It's a bit thin, but it's perfect for my little dog.
I don't have a picture but really good and high quality
Perfecta
very good, not to big but not to small.
Mui linda was perfect for my puppy
Beautiful, it arrived very quickly
Too big
Nickel
Good
This is the second one I've ordered. Good price; the metal is a bit thin, but perfect for my dog. Very good value for money. Fast delivery with tracking at all times. I recommend!
Very fast shipping thanks seller When I made an order I was wrong in the number, I wrote to the seller, I took everything into account, for which many thanks.
very beautiful, very fast delivery, recommend 💯 seller
Great!
Everything perfect. Shipping was faster than expected.
Everything perfect!! I have purchased a dog identification tag and everything is correct (name, address, and phone number). Fast shipping to Spain and well protected. Thank you very much!! Excellent
Everything is great
Good day, It is as in the photo, the quality is very good and above all it arrives ahead of time. Thank you very much.
For this price, it's very good. It's a pity that it's not engraving but a drawing.
Good
Perfect
Cute. Very small
Very cute, thank you!
Satisfied with the product! Everything arrived clearly written and damaged in good quality. The only product took quite a long time. Hearing longer than a month. The icon is well held on the axle
Great tag! Larger than expected but great quality
It came to Me without a phone number and they made me another one and sent it to me, very nice
I am very satisfied with the quality.
Is very good, highly recommended.
Excellent purchase. The identification tags for my pets were a very good purchase. Very fast shipping to Chile and easy and perfect customization.
Excellent product with both engraving and a carabiner for attachment!
Super
Perfect me very nice and does not weigh
Great! As requested and delivered very quickly!
Two sellers for a good order
As is, great we have already repeated
worked very well for both dogs
Personalized, correct data and good material, it comes with two accessories for use, I loved it.
very nice. recommend.
Perfect!!!
Very good fact. Quickness. Thank you. Thank you.
So cute
It comes with up to 3 different types of earrings and hooks. I personally used the largest ring, but there is a smaller one, and I will see if I can exchange it. The text is well done and looks clear and clean. The back part is also perfect with personal information like the number and address. Perfect size, neither big nor small, doesn't weigh. I hope it never becomes necessary, but in the meantime, I love seeing him wearing his badge! after 10 years he deserved it XD
perfect size s for a 6 kilo dog
Very nice, it fulfills its function and helps identify your pet.
The ring doesn't look very strong. But everything ok. The carabiner is very chitquito.
A very nice pendant for a dog, I recommend it.
I loved it,
Very good
Excellent
Color and print arrive well without wrong place Good light and good
Ok
I love them, I have already bought several
Super! For such a price, the quality is excellent. The inscription is painted on, but it seems not to rub off easily.
This product did not arrive but the communication with the seller was as excellent and received a full refund
Much cheaper than ordering in Korea. Highly recommended for large dog owners who often lose name tags.
everything is very good
very beautiful
I recommend it. Vidovin sales. Everything was moved, the Yak was waging. Shipping Ukrainian. I'll put it on. More than times I recommend
Lovely
This is so nice. Got the biggest one for our medium dog. Looks perfect. Love the soft pink color.
It's been great, I recommend it👌
It is light but not easy to destroy. Easy to clean, no signs of rust, perfect for active dogs.
Mooi
Perfect size and color, perfect carved... the only thing I see is too fine the sheet for me bitch, which is huge and a whirlwind and we live in a house and I don't know how long it will take to lose it or break it... but I will return to it buy insurance
All like it👍
Very nice well accurate I recommend it
The order arrived ahead of time, thanks to the seller for your work, very nice and quick to answer questions, great tag, I recommend the seller
Just like the photo! Very nice
I really liked it
Super super
Silver bone is my fav 🥰
It arrived super fast and barely marked for my large dog.
great product not to heavy not to big the writing was exactly as it was asked
Looks so good
good price-quality ratio
Ok. good
Nice and good quality
It took a few weeks to arrive, but it still arrived within the expected timeframe. Item as advertised. Seems to be of good quality.
Great tags everything 👍🏼