SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnât include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nickel
arrived much faster than the specified time, this is a plus. The engraving is high-quality đ
This product did not arrive but the communication with the seller was as excellent and received a full refund
perfect size s for a 6 kilo dog
Ok. good
good price-quality ratio
worked very well for both dogs
For this price, it's very good. It's a pity that it's not engraving but a drawing.
Super! For such a price, the quality is excellent. The inscription is painted on, but it seems not to rub off easily.
I love it, it's super pretty and well-made. I will buy more I recommend
Item looks very nice and exactly as advertised
very beautiful, very fast delivery, recommend đŻ seller
Nice as you can see in the photo i received after 6 weeks
Excellent purchase. The identification tags for my pets were a very good purchase. Very fast shipping to Chile and easy and perfect customization.
Very nice, it fulfills its function and helps identify your pet.
Super cute, they arrive exactly as ordered.
The quality is very good, they arrived in excellent condition. Very easy to buy, just follow the seller's instructions. Very good price for the product. I ordered size S for my dogs, it's small but it barely fit me.
I liked it, it's small and great.
Great tags everything đđŒ
Good
Words are a bit warped but not bad for the price, cute as hell!
I love them, I have already bought several
Arrived very fast and the communication was prefect. Thank you. đïž
It comes with up to 3 different types of earrings and hooks. I personally used the largest ring, but there is a smaller one, and I will see if I can exchange it. The text is well done and looks clear and clean. The back part is also perfect with personal information like the number and address. Perfect size, neither big nor small, doesn't weigh. I hope it never becomes necessary, but in the meantime, I love seeing him wearing his badge! after 10 years he deserved it XD
All good, they printed the details perfect, no mistake, nice and dog likes it, i recommend this item to u
Great!
Great product with good service and fast delivery to the usa.
Ordered, identical color, delivered with small carabiner and attachment rings
Beautiful, it arrived very quickly
Perfect
So cute
I loved it,
Great recommend
Wowwwwwww â€ïž đ
Super
I am very satisfied with the quality.
Very good
Silver bone is my fav đ„°
Super super
It arrived super fast and barely marked for my large dog.
Loved it
I don't have a picture but really good and high quality
Satisfied with the product! Everything arrived clearly written and damaged in good quality. The only product took quite a long time. Hearing longer than a month. The icon is well held on the axle
Great tag! Larger than expected but great quality
Personalized, correct data and good material, it comes with two accessories for use, I loved it.
Thank you
Very pretty medal...
I loved it. My dog looks divine with his medal đ đ«¶đŒ đ«¶đŒ
Great! As requested and delivered very quickly!
From the rum recommends
Perfecta
Both price and quality are satisfied. It's not white writing, it's gray. I can't see it anymore.
Mui linda was perfect for my puppy
very good, not to big but not to small.
Good
Very cute, thank you!
Ok
Mooi
Its beautiful and cookie loves it. came in ten days to Sri Lanka. Thank you
As is, great we have already repeated
Very nice well accurate I recommend it
Nice and good quality
great product not to heavy not to big the writing was exactly as it was asked
I really liked it, and everything is well recorded, my little dog looks great on his necklace and gives a lot of security in case he gets lost. Thanks
Pretty thin and simple, but everything is on it
I liked it, the truth is that I see it well, I hope the letters hold and do not rust or erase
Itâs cute and bigger than I thought
Too big
Very good fact. Quickness. Thank you. Thank you.
Looks so good
Inscription as asked. Fast shipping.
A Marvel, much better than expected. Fast and very well packaged.
Very fast and cool
excelente
Everything perfect. Shipping was faster than expected.
Two sellers for a good order
The ring doesn't look very strong. But everything ok. The carabiner is very chitquito.
It is light but not easy to destroy. Easy to clean, no signs of rust, perfect for active dogs.
This is so nice. Got the biggest one for our medium dog. Looks perfect. Love the soft pink color.
Just like the photo! Very nice
The letters should be black is not well appreciated. But if it's okay
Cute. Very small
Little thickness but robust, excellent silkscreen printing and very large and visible. It comes with two rings of your choice (small and medium).
Super sweet, no pale, perfect big animal proportions. I highly recommend the seller
Is very good, highly recommended.
Excellent
All like itđ
Perfect size and color, perfect carved... the only thing I see is too fine the sheet for me bitch, which is huge and a whirlwind and we live in a house and I don't know how long it will take to lose it or break it... but I will return to it buy insurance
Lovely
Perfect size for a small dog and the name and phones look great
It came to Me without a phone number and they made me another one and sent it to me, very nice
Perfect me very nice and does not weigh
Perfect!!!
It is very beautiful and arrived quickly
Color and print arrive well without wrong place Good light and good
It's been great, I recommend itđ
Well received, item as described. 5 stars!
very nice. recommend.
I really liked it