SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It feels a bit small.
It's the same as the description. It's very small.
I didn’t expect it was small
I am very satisfied with the product.
Very cute, relatively small.
Great. Delivered quickly.
Excellent address book. Arrived very quickly. I recommend the seller and the product.
very beautiful, I loved it
very small size of the personalizer, suitable for a mini, the writings are correct, the color is not bright. I didn't get along.
Beautifully made.
Super. I recommend it. Duge class keychain!
Very nice.
Class, really liked it
Everything is great. 👍 what a name she wrote, that's what they wrote, I didn't even expect it, very nice
very satisfied with the quality, this is the second time we order (just in case) everything is large and legible.
It's pretty but very small. For puppy vale
The address liked it. Engraving is done well and without errors. Arrived sooner than expected. The set contained carabins and 2 rings. But keep in mind that the size of the address itself is small (for my hook is too small). More cases of dogs or cats will do
Well, I thought that for such a price, such a quality was perfect! I liked it, although it was not very fast 15 days, but I understand everything, in general the top is good that it is not a month and everything is written without errors 😍 😍 😍 thought more (it's 3×2cm) truck very cool
The keychain is super, I don’t know how long the inscription will last, but it’s funny
It arrived the same. Thank you
Very nice product, super well-made engraving. I RECOMMEND.
Beautiful and gives you the option to customize it, I loved it.
Thank you, as described, thanks for the engraving.
Garny address. Took yak other. Yakiste class. All written Virno
Very well engraved size a little small but it is fine for my dog I like thank you seller is compliant and everything super fast
I like it.. the name was written correctly. thanks, seller, for giving nice things for us.. fast delivery.. recommended
nice medallion. phone number and dog's name on one side, and a picture on the other. good quality, but the ring needs to be stronger.
Duge is small, ale and 2 phone numbers can be seen.
Excellent, everything as described. Very fast delivery to eu
The great for the
very good product, it was just right for my dog, thank you very much.
It's perfect! Now we are more at ease We, instead of putting name + phone number, have ignored the name to put two phones. Thank you very much.
Cool
Thank you very much for the product, very beautiful, good luck and prosperity.
genial
Fast delivery and excellent production quality. Everything is as described. Phone names and numbers are easy to read. Arrived in Odessa in fifteen days, thank you to the Seller...
I liked it, though not a roof, but there is a phone and there. Great for the price ❣️
all ok good
The item is nice, although smaller than expected
I thought it was a little bigger, but beautiful. I love the color
Not a bad token, excellent for its own price
It's pretty. I'll eat well It's pretty. I'll eat well It's pretty. I'll eat well. It's pretty. I'll eat well. It's pretty. I'll eat well. It's pretty. I'll eat well
Nice
Great, i like it.
very beautiful
really beautiful and perfect.
thank you seller, the name and phone are readable perfectly, fast delivery, the size for my cup is perfect and the price is very nice.
It took a little while to arrive, but it's super pretty and well recorded.