SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Pet Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourpetdog.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
muy bien
A rag collar. Lightweight. Just what you need for a young puppy.
Good collar! Everything is like in the photo, the inscription as I asked. Size fit. Delivered very quickly, less than 2 weeks to the Moscow region. Thank you seller!
Colors better than in the photo, very resistant. Attention, the seller contacts you to know your name and number. Check Communications
Very beautiful exactly like photo Comfortable and strong
Very beautiful collars. Excellent craftsmanship. Fast shipping. I am very pleased and I highly recommend both the collars and the seller. *****
Yaskraviy nasynyk, good gavannya ale yaketes on the surface. Yak will be at the vicoristan.
I like him! It is Fabric but I personally, especially in the Summer, find it extra nice! Fun print!!😍 Engraving is good! Doggy is mini Jack Russel with neck +- 25 cm size. Smallest stand fits perfectly!
I am very satisfied with the shipping fast and the name is very good.
collar is definitely for a small size dog.
My puppy looks fabulous in this collar!
Quite good collar, very bright, beautiful. The quality of the engraving could certainly be better, but also quite good. I saw a complaint about the clasp in the comments, for small breeds I do not agree, I could not break it with my hands, but what else do I need? One part is plastic and the other is iron. Sat perfectly on the Brussels Griffin. Almost ordered a M-ku, because he has all the clothes of this size, but in the size I noticed that the S-Ka would fit, and so it turned out in the end, even the margin in length remained. The only thing is that the width is not very good, but this is no longer the product is to blame because from the pictures it was clear that it is quite thin, and for small dogs it is basically just such a width. Thank you very much seller❤️
As always, everything is great. I order the third collar. The seller is wonderful, sends it instantly. The parcel arrives very quickly. Very satisfied with the product!
I love it & it’s perfect. Would recommend!
The collar is normal for its price, there was no message that the collar came to the Post Office. Wrote to the seller, everything decided
Bus Duzhe garny, yakitsa dopis, according to rozmir pidishov. Shvidka delivery to the village I will use it. For the seller, you don't have to consume the bull. Product and seller recommend🙌
I think it is a product with a high price. The buckle is weak and it has the disadvantage of being broken well, but it is not long, so if you buy a lot and ruin it, you can buy it again. The color or durability is also strong to a certain extent
Really great quality collars!
I bought it for a poodle, but it's a little big. The necklace is strong and good. Name and contact engraving service on the buckle I think you're doing it. I didn't need it, so I didn't do it. It was a little lighter. It's not bad.
The design and colors are beautiful, such as the photo. My dog was excellent, it fits A lot. Recommended!